The official online retail store for Hansa Creation plush toys in the USA.


If for any reason you are not 100% satisfied, you are welcome to send back the products(s) you're unhappy with for a refund within 15 days of your purchase. Returned items must be in "as-new" condition to qualify for refunds. If merchandise shows signs of wear and tear or is deemed unable to be resold, we have the right to deny your return.  

Shipping Charges on Returns

Shipping charges incurred for the return of items are the responsibility of the customer unless the item(s) are being returned because they are defective. The customer is responsible for any additional shipping charges that result from a return. If your order qualified for free shipping, the actual shipping charges will be deducted from your refund.

Other Additional Return Charges

For Life-Size and Ride-on animals, a 50% Restocking Fee against regular, non-discounted retail price may be imposed at the sole discretion of Hansa Creation USA.  Orders for Special Order items are non-cancel-able, and Special Order items are not returnable.